Service & Support

The difference between a EUR.1 and a EUR-MED is that the cumulation countries can be specified for the EUR-MED.

If you want to enter a EUR-MED into the system, you have to select “WVB” (= movement certificate) as the document type and enter the cumulation countries for the items. With indication of the cumulation countries the WVB is considered as EUR-MED.

The message “List rule not fully assigned” indicates that the rule, based on the commodity code, is a so-called “Ex” rule. These have the special feature that the rule text refers to a specific property of the material which must be applied in order to be calculated with this list rule. Explained by means of an example:

Tariff number: 8418

There is an “Ex” rule for this commodity tariff number for the chapter applicable to “Nuclear reactors, boilers, machinery, apparatus and mechanical appliances”.

However, where “refrigerators, freezers, chest freezers and other refrigerating appliances” are concerned, the list rule of 4-digit 8418 must be applied.

GENESYS cannot make this decision because the nature or purpose of the material cannot be evaluated. Therefore, manual intervention is still necessary at this point today.

If a list rule is “machinically not evaluable“, this means that a certain manufacturing process must take place for this rule to be considered fulfilled. This can be, for example, a certain chemical reaction that the material must undergo during production (example: electroplating to improve the corrosion resistance of iron and steel). GENESYS cannot calculate whether such a process takes place and therefore issues the message “cannot be evaluated by machine”. You will always recognise this message by a warning symbol in the material master by the material number.

Within GENESYS, only bilateral agreements can be requested, entered, costed and issued. Unilateral agreements (such as GSP or OCT) cannot be mapped via GENESYS.

The so-called “worst-case consideration” is always used in GENESYS if the identity cannot be guaranteed one hundred percent. It describes the worst case, which is calculated as the result of a comparison of several possibilities. Thus, the worst-case consideration avoids wrong results by always assuming a negative statement (= no preference) in case of uncertainties.

GENESYS makes this possible by:

• Worst-case consideration in the preferential valuation of input materials from different sources (several suppliers), in that the worse result is used in the case of non-separate warehousing.
• Use of minimum and maximum cost prices in the calculation. For input materials with origin the minimum cost price is used for the calculation and for input materials without origin the maximum cost price is used.
• Input materials for which no records or no maintained records are available are valuated as non-originating input materials.
• In the case of goods receipts from suppliers in non-EU countries, negative evidence is created and taken into account in the calculation.

In order to send a request via the GENESYS portal, it is necessary that your email address is stored in the GENESYS client. If this is not the case, the error “Customer’s email address was empty” will appear in the document output. You should then store your email address in GENESYS under System >> Client >> Contact person.

If the delivery items have different recipients, these can be specified individually in the item data. In this case, no recipient may be specified on the header data.

Symptom:

Export declaration contains e.g. incorrect weight information or incorrect number of packages. This was discovered at the customs office of exit. Export declaration must be corrected. Is only possible with the status “Done” and the original export declaration must not have been cancelled.

Problem:

Customer does not know how to make this export declaration or gets technical error.

Solution:

Copy the old export declaration and then note the following specifics:

Header data I: nK and a

Header data I:
– Date of exit:
YYYYMMD > date when the goods left the EU

– Relevant date:
YYYYMMDD > Date when customs originally released the goods

– Approved exporter:
Delete number/leave blank

Header data II:
– Location of goods / place of loading:
Place of loading must be filled in completely
(always the place of loading and not the current location of goods)

– Intended customs office of exit:
Delete number > instead fill in the Tats. Exit customs office (ask the forwarding agent)

Goods II:
Documents – Type: N830, Reference: MRN of the old export declaration indicate(indicate this document only for the first item)

Symptom:

The customer wants to create templates for importing data or for pre-populating fields during manual entry.

Problem:

The client does not have information on how to create or modify templates.

Solution:

Templates can be created and managed in the same way in all client versions. Attached is an excerpt on creating and managing templates from the Professional_AES_II-User_Guide_neutral.doc.

Symptom:

Operations cannot be cumulated.

Problem:

There is a licensing problem or incorrect information has been provided.

Solution:

The accumulation of transactions (not goods items within a transaction) is subject to licensing and is only available to the Professional client version. The package that must be ordered is called consignment formation and can be viewed in the licence information under Administration. The KUM module must be available there.

To be able to cumulate several (new) processes, select them by holding down the CTRL key. Then right-click and select “Cumulate processes”.

If it is not possible to cumulate several (new) processes, select “Cumulate processes”.

If it is not possible to cumulate the desired processes, then the data stock of the individual processes does not match. Depending on the settings, the contents of the following fields or field groups must match:

• Type of declaration (export)
• Type of declaration (transfer)
• Country of export and destination
• Constellation of parties
• Recipient
• Type of transaction (optional)
• Condition of delivery
• Means of delivery

Particularly in the case of address fields, please note that even a different character (e.g. “Meier” / “Maier”, “blank character” / “space”) will result in transactions not being combined!

Symptom:

Cumulation of goods items within an operation is not possible.

Problem:

Failure to match field contents.

Solution:

The following field contents must match in order for positions to be cumulated:

• Goods number
• State of origin
• Procedure
• Goods description*

*Recommendation: Enable cumulation without goods description under System/Cumulation Settings. This way, the goods description is not checked for an exact match, which can be an advantage especially for imports from previous systems.

The application checks for the file name and has determined that a file with the same name already exists. Since each file may occur only once, the error message “UNIQUE_KEY” is issued if the file has the same name. Provided you rename the file, you can perform the upload process again and start a check.

This error message is issued if the file name contains umlauts. The client cannot interpret these and therefore issues an error. To fix this, the file must be changed so that it no longer contains umlauts. Once the file has been renamed, the check can be performed again.

An error occurs when trying to open a PDF document from the OUTPUT PORTAL.

This problem can occur if Adobe Reader was installed incompletely or incorrectly.

Open Adobe Reader and run Repair under Help | Adobe Reader Installation. If repair does not help, Adobe Reader must be uninstalled once and reinstalled.

As another problem, you may have multiple Adobe products installed on your computer. Adobe Reader is not the default program for opening PDF files.

To open PDF documents set Adobe Reader (right mouse button | Open with | Select Adobe Acrobat Reader and check “Always open file type with the selected program”). Then opening from the AUSFUHRPORTAL client should also work.

If the web service is not accessible, check the following points:

• Is HTTPS or HTTP being used? If HTTP is still used, the host address should be used with HTTPS.
• Is a proxy being used in the company that blocks the connection?
  Please check with your IT and have them check the connection to the host address.
• Is this a new client installation?
  Possibly an old client installation is being used. Change the host address to HTTP once under Connection and try to start the client. The client should then update itself and a connection with HTTPS should be possible again.