Service & Support

If you want to maintain a EUR-MED in the system, you have to select “WVB” (= movement certificate) as the document type and specify the cumulation countries for the items. By specifying the cumulation countries, the WVB is considered as EUR-MED.

Tariff number: 8418

There is an “Ex” rule for this tariff number for the chapter, which applies to “nuclear reactors, boilers, machinery, apparatus and mechanical appliances”.

However, as far as “refrigerators, freezers, deep freezers and other refrigerating appliances” are concerned, the list rule of 4-digit 8418 must be applied.

This decision cannot be made by GENESYS because the nature or purpose of the material cannot be evaluated. Therefore, manual intervention is still necessary at this point.

If a list rule is “not evaluable by machine“, this means that a certain production process must take place for this rule to be considered fulfilled. For example, this can be a certain chemical reaction that the material must undergo during manufacture (example: galvanizing to improve the corrosion resistance of iron and steel). GENESYS cannot calculate whether such a process takes place and therefore displays the message “Cannot be evaluated by machine”. You can always recognise this message by a warning symbol in the material master by the material number.

This is made possible by GENESYS:

• Worst-case consideration in the preferential valuation of materials from different sources of supply (several suppliers) by using the worse result in the case of non-separate warehousing
• Use of minimum and maximum cost prices in the calculation. For materials with origin, the minimum cost price is used for costing, and for materials without origin, the maximum cost price is used
• Materials for which no evidence or unmaintained evidence is available are regarded as non-originating
• Negative statements are created for goods receipts from suppliers from third countries, which are taken into account in the calculation

Export declaration contains e.g. wrong weight data or wrong number of packages. This was discovered at the customs office of exit. The export declaration must be corrected. Only possible with status “Completed” and the original export declaration must not have been cancelled.

Problem:

Customer does not know how to make this export declaration or gets technical errors.

Solution:

Copy the old export declaration and then note the following special features:

Header dataI: nK und a

Header data I:
– Date of exit:
JJJJMMTT > Date when the goods left the EU

– Relevant date:
JJJJMMTT > Date when the Customs originally released the goods

– Approved exporter:
Delete number/remains empty

Header data II:
– Place of goods / place of loading:
Place of loading must be filled in completely
(always the place of loading and not the present place of goods)

– Intended customs office of exit:
delete the number –> fill in the actual customs office of exit (ask the forwarding agent)

Goods II:
Documents – Type: N830, Reference: MRN of old export declaration (specify this document only for the first item)

The customer wants to create templates for the import of data or for the preassignment of fields during manual entry.

Problem:

The customer has no information about creating or changing templates.

Solution:

Templates can be created and managed in the same way in all client versions. Attached is an excerpt for creating and managing templates from the User Guide Professional_AES_II-Benutzerleitfaden_neutral.doc.

Operations cannot be cumulated.

Problem:

There is a licensing problem or incorrect information was provided.

Solution:

The accumulation of transactions (not goods items within a transaction) is subject to licensing and is only available for the Client Version Professional. The package that must be ordered is called shipment formation and can be viewed in the license information under Administration. The KUM module must be available there.

In order to cumulate several (new) operations, mark them by holding down the CTRL key. Then right-click and select “Cumulate transactions”.

If it is not possible to cumulate the required operations, then the dataset of the individual operations does not match. Depending on the settings, the contents of the following fields or field groups must match:

• Type of declaration (export)
• Type of application (transfer)
• Country of export and destination
• Constellation of participants
• Recipient
• Type of transaction (optional)
• Terms of delivery
• Means of transport

Especially with the address fields, please note that even a different character (e.g. “Meier” / “Maier”, “Leer zeichen” / “Leerzeichen”) means that transactions are not combined!
An excerpt from the document Professional_AES_II-Benutzerleitfaden_neutral.doc with further information on cumulation in general is attached.

The cumulation of goods items within a transaction is not possible.

Problem:

Lack of correspondence of the field contents.

Lösung:

The following field contents must match so that items can be cumulated:

• Goods number
• State of origin
• Procedure
• Description of goods*

*Recommendation: Activate cumulation without product description under System/Cumulation settings. This means that the goods description is not checked for exact matches, which can be particularly advantageous for imports from previous systems.

This issue may occur if Adobe Reader is installed incompletely or incorrectly.

Open Adobe Reader and run it under Help | Repair Adobe Reader Installation. If repairing does not help, the Adobe Reader must be uninstalled and reinstalled once.

Another problem may be that several Adobe products are installed on the computer. Adobe Reader is not the standard program for opening PDF files.

To open PDF documents, set the Adobe Reader (right mouse button | Open with | Select Adobe Acrobat Reader and check the box “Always open file type with the selected program”) Then opening from the EXPORT PORTAL client should also work.

If the web service is not available, check the following points:

• Is HTTPS or HTTP used? If HTTP is still used, the host address should be used with HTTPS.
• Does the company use a proxy that blocks the connection?
  Please contact your IT department and have the connection to the host address checked.
• Is it a new installation of the client?
  Possibly an old client installation is used. Change the host address once to HTTP under Connection and try to start the client. The client should then update itself and a connection with HTTPS should be possible again.